Privacy Policy

Introduction

Mobility 360 (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including when you purchase or use our healthcare and mobility equipment, or visit our website at mobility360.com.au.

What Personal Information We Collect

We collect personal information necessary to provide our products and services, which may include:

Your name, contact details, and billing information.
Health-related information relevant to the use of our mobility and healthcare equipment (where provided)
Details of your interactions with us, including orders, inquiries, and feedback

How We Collect Your Information

We collect personal information directly from you when you:

Purchase or register mobility or healthcare equipment
Contact us for support or inquiries
Use our website at mobility360.com.au or other communication channels

We may also collect information from third parties where authorised by law or with your consent.

Use and Disclosure of Personal Information

Your personal information is used to:

Provide, maintain, and improve our mobility and healthcare equipment and services
Communicate with you about your orders, updates, and support
Comply with legal and regulatory requirements

We will not disclose your information to third parties except:

With your consent
To our trusted service providers who assist us in delivering services, under strict confidentiality obligations
When required or authorised by law

Data Security

At Mobility 360, we take your privacy seriously and implement robust security measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

Secure storage and encryption of data in transit and at rest
Access controls and authentication procedures
Regular security assessments and staff training on privacy obligations

Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To do so, please contact us at:

Phone: 08 7260 3338

Email: customerservice@mobility360.com.au

Website: mobility360.com.au